Support

We usually reply within a couple of days.

Please include your phone model, the app version (Options → scroll to the bottom) and what you were doing — it helps a lot.

My track has gaps, or stopped recording

This is almost always the phone’s battery saver freezing the app in the background — especially on Xiaomi/HyperOS, Huawei, Oppo, Vivo and Samsung. In the app, open Options → Keep tracking reliable and complete every step:

Allow Autostart for the app
Set Battery → No restrictions (not “Balanced” or “Battery saver”)
Turn off “Pause app activity if unused”
Lock the app in Recents (the 🔒 on its card) — the one people miss most

Also make sure location permission is set to Allow all the time. For the most resistant recording, choose the High accuracy preset in Options — it keeps the GPS running continuously so the system can’t power it down.

Sharing and privacy of links

Anyone with your share link can see your route, live position, name, avatar, stats, public photos and chat — no sign-in needed. Only share links with people you trust. Photos are private by default; you choose whether each one appears on the shared map.

My shared link says “Waiting for this adventure to come online”

That means the adventure hasn’t finished uploading. Open the app with a working connection, go to My Adventures, open that activity and tap Share — that re-uploads it and the link will start working.

The map is blank

The BGMountains layer only covers Bulgaria — outside it, the map is empty. Tap the layers button and pick OpenStreetMap (the app will offer this automatically when it detects there are no tiles for your area).

Pro subscription, restoring and refunds

Pro unlocks offline maps, unlimited history, the safety pack and more. Subscriptions are billed by Apple or Google — not by us. To restore a purchase on a new device, open Profile → Track My Adventure Pro → Restore purchases. To cancel or request a refund, use your Google Play or Apple subscription settings — we can’t process store refunds on your behalf.

Deleting your account and data

You can delete individual adventures in the app at any time. To delete your account and everything associated with it (adventures, positions, photos, chat, safety contacts and profile), open the app and go to Profile → Delete my account. It takes effect immediately and can’t be undone — shared links stop working too.

Prefer us to do it? Email peter@adventurepeter.com from your account’s email address. Note that deleting your account does not cancel a Pro subscription — cancel that in your App Store or Google Play settings. See our Privacy Policy for full details.

Still stuck?

Email peter@adventurepeter.com and we’ll help. If it’s a tracking problem, Options → Sync diagnostics → Copy / share gives us the log we need.